We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Standard delivery time of most packages is 7-15 working days.
Transit time depends on country of destination, port acceptance and customs clearance.
Our Team will advise you for this details before we dispatch your order.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Under no circumstances may Identiscents be held liable for a delay in shipping.
In the case that goods are not delivered by Identiscents and in the event of any damage during the shipping process, Idensticents will not be held responsible and it is up to the intended recipient (addressee) to deal directly with the shipper.